Importance of Being an Information Omnivore

How much time do you spend at work looking at information that would be classified as outside the realm of your expertise or not part of your core job description? If your answer is "very little" then you could be setting yourself up for eventual failure or at a minimum unnecessarily limiting your ability to succeed. Why? Because you need to understand not just your world, but the universe in which your world exists.

If you need an example you need look no further than what has happened to many people in the newspaper industry. 15 years ago many newspapers were riding high, boasting fat profit margins and enjoying monopolies in their markets. Then they were blindsided by what the internet represented – a distributed network of information sharing that pushed them from the center of the daily information ecosystem. Should the folks working in the newspaper industry have seen it coming? In retrospect it's easy to say yes, but at the time the vast majority of them had not an inkling of what the internet/web was about and so could not conceive how they might be able to utilize it to beat their competition, much less prevent it from decimating their entire business.

But what if some of the senior newspaper execs had spent the late '80s or early '90s looking at the larger universe of information distribution, looking at their circulation operations as one form of information distribution and figuring out how these new forms of distribution could change their business? It's quite likely that some did, and surely there are publishers out there who can point back to efforts at starting fax-based updates, email alerts, etc. But how many truly took the time to understand the underlying shift in information flow, to grasp how the new technology would be adopted by their customers and how they might shift to meet those changing consumption patterns? It's pretty plain by the state of the industry today that not many succeeded if they tried.

Over the last few years the big shift for many industries has been the rapidly expanding adoption of smartphones (over 50% of the US market now uses smartphones), but anyone who's been paying attention has seen it coming and hopefully has been adjusting to address this new reality. But what's next? What's the next big shift in how we do business going to be? It could be something related to Bitcoin, and the why is explained by venture capitalist Fred Wilson in a blog post he wrote to explain his firm's investment in a company called Coinbase:

We believe that Bitcoin represents something fundamental and powerful, an open and distributed Internet peer to peer protocol for transferring purchasing power. It reminds us of SMTP, HTTP, RSS, and BitTorrent in its architecture and openness. Like what happened with those other low level protocols, entrepreneurs and developers are now building technology on top of Bitcoin to make it more useful, more accessible, and more secure.

This has the smell of something important because it could potentially change how companies exchange services for compensation. What's more fundamental to a business than that? More importantly, how much could something like that change your business? Well, how much did the wide adoption of credit cards change business 30+ years ago? But that only offers part of the answer since this feels like something that eases transactions like credit cards did, but expands the market like the web did.  And who could this new development threaten? The banks are a good bet.

So who thinks that bankers truly understand what this could represent? Sure, they see it and they think about it, but how many truly understand the tectonic shift going on beneath the surface. Probably not many, because you can bet there probably aren't many bankers who have stopped counting their money long enough to try and understand this "Bitcoin World" and they could suffer the fate that many newspapers have over the last ten years.

That's where the title of this post comes into play. It is vitally important for all of us to be information omnivores, because you must understand the larger context in which you're working and living. While you don't need to understand all the technology that underlies what we do, just like you don't have to know how an internal combustion engine works to understand the affect of cars, you do need to understand how their application and adoption will affect your business or your life. How do you do this? Simply by being curious. Watch TED talks, read articles in trade magazines from industries that aren't your own, read the blogs of experts in other fields, take a class at a local community college or take a free class from one of the online programs like Coursera. The possibilities are almost endless and even if you never apply the information you glean to your day job you'll know something you wouldn't have otherwise. Worst case scenario you'll probably get better at Trivial Pursuit and you'll be able to wow people at dinner parties with your amazing grasp of (seemingly) worthless knowledge. More likely you'll find that your newfound knowledge will come in handy in ways you never anticipated.

Another Argument Against Times New Roman

Who knew that there are "dyslexia friendly" fonts? From Freakonomics:

 As a lunch-table discussion here in England revealed, the University insists on certain typefaces that are dyslexia-friendly, particularly Arial, Trebuchet, and Verdana.  It costs me or any other faculty member nothing to use one of these on exams; non-dyslexic students are not harmed by them, and dyslexic students are better off. 

Deskilling

Is a lack of demand for skilled labor contributing to America's stubbornly high unemployment rate?

What explains the current low rate of employment in the U.S.? While there has substantial debate over this question in recent years, we believe that considerable added insight can be derived by focusing on changes in the labour market at the turn of the century. In particular, we argue that in about the year 2000, the demand for skill (or, more specifically, for cognitive tasks often associated with high educational skill) underwent a reversal. Many researchers have documented a strong, ongoing increase in the demand for skills in the decades leading up to 2000. In this paper, we document a decline in that demand in the years since 2000, even as the supply of high education workers continues to grow. We go on to show that, in response to this demand reversal, high-skilled workers have moved down the occupational ladder and have begun to perform jobs traditionally performed by lower-skilled workers. This de-skilling process, in turn, results in high-skilled workers pushing low-skilled workers even further down the occupational ladder and, to some degree, out of the labor force all together. In order to understand these patterns, we offer a simple extension to the standard skill biased technical change model that views cognitive tasks as a stock rather than a flow. We show how such a model can explain the trends in the data that we present, and offers a novel interpretation of the current employment situation in the U.S.

Freakonomics Dude in Camel City!

I might be one of a handful of people who will think this is exciting, but so what? Freakonomics coauthor Stephen Dubner is going to be playing a gig with his old band in Winston-Salem this week. From the Freakonomics blog:

A long time ago, I played in a rock band, called The Right Profile. It was a great deal of fun. We wound up getting a record deal with Arista…

But I quit the band about a year later. We were in the middle of making our first record. I decided I didn’t want to try to be a rock star after all, as much fun as it was. Writing suits me better.

I pretty much went cold turkey and have performed almost no music since then. But all these many years later, The Right Profile is set to ride again, if only for a few songs. We were asked to participate in a concert by the Vagabond Saints’ Society at a centennial celebration for the city of Winston-Salem, N.C., on Fri., May 7, from 7-10 pm.

I can’t wait. Winston-Salem has produced some amazing music over the years (the dB’sBen FoldsLet’s Active, the AlisonsDillon Fence, and many more), and it will be great fun to hear these guys again and crawl backwards into the time capsule. Also I can’t wait to play again with my bandmates Tim FlemingJeffrey Dean Foster, and Jon Wurster.

The date is actually May 10 and according to the centennial celebration website the  Vagabond Saints' Society show will be at 6th and Cherry. Should be a blast.

Crossing Your Ts, Dotting Your Is

A story from Mt. Airy, NC highlights why you have to be very careful when you have a raffle or other fundraising contest at one of your events:

Vickie Riekehof was called out as the winner of the raffle for a 2013 limited edition Fiat Abarth, or that is what she thought. After arriving to claim the car, she said David Chaloupka, owner of Amadour Winery and Vineyards who oversaw the contest, told her that she had to toss a Frisbee into the car’s open window from a point estimated to be about 90 feet away.

She claims there was no such rule for the contest when she purchased the $100 raffle ticket.

Bob Meinecke, organizer of the festival and member of the Mount Airy Rotary Club, said it was his understanding the instructions would be printed on the ticket and on the literature about the event.

“There was a misunderstanding. We refunded her money and apologized,” said Meinecke. “It was a he said she said thing. My understanding was that verbal instructions were given to each person who purchased a ticket from the salesperson.” He said that person was Chaloupka.

Word of advice: whenever you're trying to separate people from their money, even for a good cause, never allow it to be organized in such a way that it come down to a "he said, she said thing."

Labor of Love 2013

One of the best parts of my job is being able to work with on community service project with our member companies. Each year we do a project related to housing and this year we worked with Housing Greensboro to help repair two homes for families that are facing some fairly serious difficulties due to illness. One of our members, THS National, sent along a videographer and the result is the video below. 

Five Seconds of Fame

Thanks to my job I'm occasionally interviewed by local TV stations. It's cool in the "I never thought I'd be on TV" sense, but on the other hand it's a little like jumping off a cliff because you learn pretty quickly that the TV folks can make you look as good or bad, smart or stupid, as they want.

Last Friday I was fried. We had our annual banquet the night before and my brain was little more than Jell-O as a result. Luckily I had a light schedule so I was cruising through my day until the phone rang at 12:30. It was the local Fox affiliate looking for some background on a story they were working, and also looking for a soundbite if at all possible. Knowing I was in no shape for an interview I claimed a full schedule. Nominally true, but I really just didn't want to do the interview. Eventually the reporter persuaded me to talk and we set a 2:30 appointment. 

The result? A half hour of prep work followed by a total vapor-lock of the brain as soon as the camera was on. Luckily they took mercy on me and only used about five seconds of the interview, thus minimizing my on-camera freeze

Here’s What You Should Know

A good suggestion for news organizations from Jeff Jarvis:

So the opportunity: If I ran a news organization, I would start a regular feature called, Here’s what you should know about what you’re hearing elsewhere.

Last week, that would have included nuggets such as these:

* You may have heard on CNN that an arrest was made. But you should know that no official confirmation has been made so you should doubt that, even if the report is repeated by the likes of the Associated Press.

* You may have heard reports repeated from police scanners about, for example, the remaining suspect vowing not to be taken alive. But you should know that police scanners are just people with microphones; they do not constitute official or confirmed police reports. Indeed, it may be important for those using police radio to repeat rumor or speculation — even from fake Twitter accounts created an hour ago — for they are the ones who need to verify whether these reports are true. Better safe than sorry is their motto…

* You may have heard reports that there were more bombs. But you should know that we cannot track where these reports started and we have no official confirmation so you should not take those reports as credible. We are calling the police to find out whether they are true and we will let you know as soon as we know.


 

The Law of Two Women

From Sasha Dichter's post titled Four tips for better group decision making we find this interesting tidbit:

The Law of Two Women.  “One night I was having dinner with an executive at Google, and I asked him to tell me the most significant change he’s seen in how his company runs meetings.  Without hesitating, he told me they always make sure there is more than one woman in the room.  He then told me about the study that led to this principle…”  I won’t summarize the subsequent MIT study – the punchline is “groups that had a higher proportion of females were more effective.  These groups were more sensitive to input from everyone, more capable of reaching compromise, and more efficient at making decisions.”      This one is fascinating and, again, very easy to implement.