The title of this post is a sentence in an editorial titled "Truth in Affordable Housing" by a Harvard economist named Edward Glaeser.  It’s an interesting piece about Massachusetts’ effort to push developers to build affordable housing, the challenges of creating the proper incentives for the developers and the nature of people in general.  I think this sentence will someday define my business:
"Good systems don’t require saints but bring out the best in sinners."

Glaeser has another interesting column on the anything-but-free roads we enjoy.  Basically he advocates the use of tolls, "smart" tolls in particular, to help ease congestion in major metropolitan areas since we pay for our "free" roads with hours spent in traffic.  As a former DC-traffic sufferer it was of great interest to me.