Tag Archives: marriott

Marriott Wants to Block Guests’ and Exhibitors’ MiFi

Leave a reply

This article at Boing Boing about Marriott’s petition with the FCC to be able to block personal WiFi networks on its properties is also a very informative primer on how these networks work:

Marriott is fighting for its right to block personal or mobile Wi-Fi hotspots—and claims that it’s for our own good.

The hotel chain and some others have a petition before the FCC to amend or clarify the rules that cover interference for unlicensed spectrum bands. They hope to gain the right to use network-management tools to quash Wi-Fi networks on their premises that they don’t approve of. In its view, this is necessary to ensure customer security, and to protect children.

The petition, filed in August and strewn with technical mistakes, has received a number of formally filed comments from large organizations in recent weeks. If Marriott’s petition were to succeed, we’d likely see hotels that charge guests and convention centers that charge exhibitors flipping switches to shut down any Wi-Fi not operated by the venue…

The FCC reserves all rights to the regulation of wireless spectrum to itself. Even licensed owners of spectrum—such as cellular networks—aren’t allowed to employ techniques to jam other users. Rather, they pull in enforcement from the FCC, which tracks down, shuts down, fines, and even proffers criminal charges against violators.

Marriott is asking, therefore, for a unique right: the right to police spectrum privately based on property rights. As Cisco put it in its comment, “Wi-Fi operators may not ‘deputize’ themselves to police the Part 15 radio frequency environment.”…

So far, there’s no organization representing consumers, small businesses, trade-show exhibitors, or business travellers that has submitted a comment, though a couple dozen individuals have. The affected parties are these groups. The original complaint against Marriott came from a savvy business traveller who saw what was up. Should Marriott get what it wants, we’d all have to use hotel or convention Wi-Fi; portable hotspots would fail, and our cell phones’ Wi-Fi sharing would be disabled, though USB and Bluetooth tethering would continue to work.

There’s also no representation from businesses and people adjacent to hospitality operations. If a hotel is in a city, how can it possibly protect just its own network without disabling all the dozens of networks around it without whitelisting those networks—in effect, requiring neighbors to register with them.

I’ve been involved in managing and organizing trade shows and conferences for multiple organizations and I can tell you from personal experience that the hotels and convention centers charge incredibly high rates for often spotty internet connectivity for exhibitors and guests. I’ll be interested to see if one of the organizations I belong to, the ASAE, comes out against this. Its members are people who work for associations, many of which spend a significant amount of their time and budget on trade shows and whose own members would be subject of these “jamming” techniques.

Convention Center Fined $600,000 for Jamming Visitors’ Mobile Access Points

Leave a reply

This story won’t surprise anyone who’s been involved in trade show or event management:

The Marriott-run Gaylord Opryland resort in Nashville was faced with a dilemma. Like all hotels and exhibition centers, it charges exhibitors and conference organizers exorbitant amounts for Internet access on trade-show floors, as well as nightly fees for guests…

Thanks to fast cellular networks and portable WiFi hotspots, though, these halls are losing their extortionate edge. A carryover from the days of a captive audience who had no other choice, the wheeze was always factored in as a cost of participating in trade shows and other events. Now, however, the 4G LTE standard–whose frequency range penetrates buildings far better than most older cellular technologies–offers data rates in the tens of Mbps…

The Gaylord Opryland came up with a clever plan. Some level of hotel management understood that its Wi-Fi intrusion-mitigation system came with a feature that could kick people off networks — and not just their own. So, as the FCC explains in a press release and consent order [PDF] released today, Marriott staff at the facility made it impossible for people in the vicinity to use personal hotspots, portable routers, and the like. This is a big no-no: a violation of Section 333 of the Communications Act. A clever visitor to the convention center — likely someone irritated at being knocked off his portable router over and over again — discovered the deauth behavior and reported it in March 2013 to the FCC…

Marriott (which acquired the property in 2012) is paying a $600,000 fine, and under the terms of the consent decree, must halt its Wi-Fi blocking and implement and report on a compliance plan at all its properties in America.

The lesson here? If you’re staying at a hotel and you keep getting knocked off of your own hotspot you might want to go in search of a geek to help you find out if the hotel is messing with you.

BTW, about ten years ago I sold trade show booths for one of my clients and the one thing I could count on was getting phone calls from exhibitors complaining about the cost to rent carpet, furniture, electrical service and, more than anything, the cost of internet connections. After the trade show was over the number one complaint on follow up surveys with the exhibitors was the crappy speed of the internet connections or the connection going down for hours at a time. Mobile hotspots were just coming online at the time and their signal strength was often terrible in the concrete bunkers that convention centers often resemble, but as the quality got better more and more exhibitors relied on them. That’s why it’s not a surprise a convention center would try this and, in fact, it’s really more surprising that it’s taken this long for someone to get caught.