Convention Center Fined $600,000 for Jamming Visitors’ Mobile Access Points

Leave a reply

This story won’t surprise anyone who’s been involved in trade show or event management:

The Marriott-run Gaylord Opryland resort in Nashville was faced with a dilemma. Like all hotels and exhibition centers, it charges exhibitors and conference organizers exorbitant amounts for Internet access on trade-show floors, as well as nightly fees for guests…

Thanks to fast cellular networks and portable WiFi hotspots, though, these halls are losing their extortionate edge. A carryover from the days of a captive audience who had no other choice, the wheeze was always factored in as a cost of participating in trade shows and other events. Now, however, the 4G LTE standard–whose frequency range penetrates buildings far better than most older cellular technologies–offers data rates in the tens of Mbps…

The Gaylord Opryland came up with a clever plan. Some level of hotel management understood that its Wi-Fi intrusion-mitigation system came with a feature that could kick people off networks — and not just their own. So, as the FCC explains in a press release and consent order [PDF] released today, Marriott staff at the facility made it impossible for people in the vicinity to use personal hotspots, portable routers, and the like. This is a big no-no: a violation of Section 333 of the Communications Act. A clever visitor to the convention center — likely someone irritated at being knocked off his portable router over and over again — discovered the deauth behavior and reported it in March 2013 to the FCC…

Marriott (which acquired the property in 2012) is paying a $600,000 fine, and under the terms of the consent decree, must halt its Wi-Fi blocking and implement and report on a compliance plan at all its properties in America.

The lesson here? If you’re staying at a hotel and you keep getting knocked off of your own hotspot you might want to go in search of a geek to help you find out if the hotel is messing with you.

BTW, about ten years ago I sold trade show booths for one of my clients and the one thing I could count on was getting phone calls from exhibitors complaining about the cost to rent carpet, furniture, electrical service and, more than anything, the cost of internet connections. After the trade show was over the number one complaint on follow up surveys with the exhibitors was the crappy speed of the internet connections or the connection going down for hours at a time. Mobile hotspots were just coming online at the time and their signal strength was often terrible in the concrete bunkers that convention centers often resemble, but as the quality got better more and more exhibitors relied on them. That’s why it’s not a surprise a convention center would try this and, in fact, it’s really more surprising that it’s taken this long for someone to get caught.

That Degree in English Might Finally Get Some Respect

Leave a reply

I might need to dust off the old resume, because apparently my English degree makes me a hot commodity:

…the skills you develop as an English major are the skills American business always says it needs more of: critical thinking, analytical ability, and the ability to communicate clearly. That was true 32 years ago and it remains true today. Those skills will prepare you for jobs that don’t even exist yet. I know that’s true because they did for me.

In fact, American business’s global competitors are finding they need the same skills, and that their job-focused college educations aren’t providing the people they need who have those skills. So they’re retooling their higher education along the U.S.’s traditional liberal-arts model.

And if you don’t believe Lex, well then check out this piece from American Express that he linked to. The article outlines some of the skills that employers are looking for that English majors have in spades; communication, writing, researching, critical thinking and empathy. That’s all great and good, but if you really want to be a stud you still might need to add a specific area of expertise to those broad skills:

The Association of American Colleges and Universities conducted a recent survey of what employers want from new hires. Its survey report, It Takes More Than a Major: Employer Priorities for College Learning and Student Success, shows that more than half of business executives want college graduates to have not only field-specific knowledge and skills, but a broad range of skills and knowledge. They place less value on the undergraduate major and more on a capacity to think critically, communicate clearly and solve complex problems. In an interview, Debra Humphreys, vice president at The AACU, said that the economic downturn has “put a premium on college graduates who are really multifaceted … people who have both broad knowledge and skills, as well as field-specific skills.” According to Humphreys, this concern has intensified over the years.

So if I dust of that resume I might want to consider adding a line to the education section. As an English major I’m sure I’d find a second degree, perhaps in nuclear engineering, to be a piece of cake.

Billions Left on the Table

Leave a reply

North Carolina is one of the states that didn’t expand its Medicaid program after the passage Obamacare. According to this little item from the Wonkblog there are a BUNCH of states that are reconsidering their decisions to opt out:

Money talks: Medicaid expansion makes headway in Republican states. “Two things have led to a change of heart for some Republican politicians. Most of the 27 states that are already expanding the program have begun to reap billions in federal subsidies for insurers, hospitals and healthcare providers, putting politicians elsewhere under intense pressure to follow suit. As demonstrated by Pennsylvania’s deal with Washington, the Obama administration has also proved willing to accept tweaks that give the private sector a greater role in providing healthcare and place new responsibilities on beneficiaries. All of that has got as many as nine states talking to the administration about potential expansion terms.” David Morgan in Reuters.

According to the Reuters article referenced above, North Carolina is one of the states looking at what it can do:

Some states with Republican governors, such as Indiana, are negotiating with Washington for agreements that could pass political muster with conservatives back home. Others such as North Carolina, South Dakota and Wyoming are exploring options.

One of the reasons that North Carolina’s leaders said they didn’t want to opt for expansion is that they feared the Feds wouldn’t pick up the vast majority of the cost as they’d promised (I’m paraphrasing). Now that they’re seeing what kind of money they’re leaving on the table they seem to be second guessing their decision, but they’re likely going to slow-play their hand because things might change in November.

According to the Reuters article if the Democrats lose control of the Senate then the wave of Republican states reconsidering their Medicaid expansions might ebb. Here’s the irony for North Carolina Republicans, many of whom might benefit from Medicaid expansion: on this particular issue they might be better off if Dem. Senator Kay Hagan wins reelection. And if you think the only Republicans who might benefit are those who are eligible for Medicaid then you’re forgetting all the Republicans who work in the health care industry. Just look at the projections for Pennsylvania:

A study by the RAND Corp predicted a $3 billion economic boost and the creation of 35,000 jobs – big advantages for a state that has struggled for decades to make up for jobs lost from the decline of the coal and steel industries.

Unfortunately for the Democrats this kind of issue is far too complex to make an effective campaign tactic. After all, this is a country full of people who said things like “Keep the government’s hands off my Medicare” when Obamacare was being debated. You can’t possibly expect them to back a candidate out of enlightened self interest when they don’t even know what their self interest is.

Lessons from 15 Years of Blogging

Leave a reply

Anil Dash has been blogging as long, or longer, than just about anyone and in this post he’s shared some of the lessons learned. These really hit home:

The personal blog is an important, under-respected art form. While blogs as a medium are basically just the default format for sharing timely information or doing simple publishing online, the personal blog is every bit as important an expressive medium as the novel or the zine or any visual arts medium. As a culture, we don’t afford them the same respect, but it’s an art form that has meant as much to me, and revealed as many truths to me, as the films I have seen and the books I have read, and I’m so thankful for that…

There is absolutely no pattern to which blog posts people will like. I’ve had pieces that I worked on for years that landed with a thud, ignored by even my close friends, and I’ve had dashed-off rants explode into huge conversations on the web. I’ve had short pieces or silly lists that people found meaningful, and lengthy, researched work that mostly earned a shrug. And of course, I’ve had pieces that I put my heart and soul into that did connect with people. If there’s a way to predict what response will be online, I sure don’t know it.

Link to everything you create elsewhere on the web. And if possible, save a copy of it on your own blog. Things disappear so quickly, and even important work can slip your mind months or years later when you want to recall it. If it’s in one, definitive place, you’ll be glad for it.

I had the pleasure of meeting Anil (briefly – he wouldn’t know me from Adam) when he spoke at one of the first ConvergeSouth events. I remember thinking he was one of the smartest people I’d ever run across and reading his blog over the years has only reinforced that impression.

BTW, ConvergeSouth’s 2014 edition is in a couple of weeks and for the first time will be held in Winston-Salem. I’m registered to attend and I highly recommend it if you have any interest in marketing, social media, etc. Full details here.

Final thought: one of the reasons I enjoy writing our blog at work is that, in addition to giving me a place to compile all kinds of industry information, I’ve found that when I write about topics I come to understand them much better. I honestly believe it’s made me much better at my job.

Charleston’s One of Many

Leave a reply

I stumbled across this fascinating profile of some of Charleston, SC’s creative set that’s part of an interesting new online series called One of Many that’s described thus:

What: One of Many is a monthly series of photo essays about twelve American cities and their creative communities.

Who: Designers, woodworkers, chefs, engineers, illustrators, writers and anyone else making something that moves people.

Why: To inspire and be inspired by the independent creative movement that is reshaping our economy and culture. To encourage others to make the leap. To empower those already there, and let them know they’re not alone.

Why Now: The growing creative independent movement, along with renewed interest in life outside the big cities, is rapidly reshaping our economy and culture.

Read much more at oneofmany.co and find below the first of twelve One of Many essays.

North Carolina’s Literary Capital

Leave a reply

It seems that Hillsborough, NC is where the writers want to be:

At Christmastime each year, Michael Malone, a longtime TV writer, and Allan Gurganus, a bestselling novelist, put on a production of “A Christmas Carol” at an Episcopal church in Hillsborough, N.C. Mr. Gurganus plays Scrooge, and Mr. Malone plays nearly all the other characters. Jill McCorkle, another bestselling novelist, holds the record for perfect attendance.

In fact, more than two dozen of their fellow writers live in Hillsborough, population 6,087, where government meetings are held in the “town barn,” and the Wooden Nickel serves up fried green tomatoes. “Under the Tuscan Sun” author Frances Mayes lives in a 4,500-square-foot Federalist farm house here, and David Payne, author of the Southern saga “Back to Wando Passo,” lives in a renovated former clubhouse for local businessmen in the town’s historic district…

So what is it that draws writers to this small Southern town? Mr. Malone says it speaks to the nature of a writer’s work. Hillsborough allows writers to be at once isolated and close to friends and peers; while intensely focused on their next book or script, they still belong to a community that hosts barbecue festivals and a cemetery walking tour.

“Writers can get very isolated,” said Mr. Malone. “This is a real community. This is a real town, and it’s been a real town since the mid-18th century. That is the stuff of fiction.”

This tight-knit feel is attracting others to Hillsborough, said local Coldwell Banker real-estate agent Tom Sievert, driving up home prices. The median sales price in Hillsborough was $238,000 in July, up 25% from five years earlier, according to Triangle Multiple Listing Services.

“While we have this mecca for the authors, you’ll see them in front of Cup A Joe just having a cup of coffee. They’re just members of the community,” said Mr. Sievert. “I think that’s what drives people here. It’s a real friendly town.”

By the way, I highly recommend you read any of Malone’s books. They are great, entertaining reads and I particularly enjoyed Handling Sin, Time’s Witness and Uncivil Seasons.

Building Your Business One Bad Social Media Review at a Time

Leave a reply

Tired of feeling like you’re being held hostage by Yelp and other ratings sites? You’re not alone, but do you have the guts to do what this pizza joint in California is doing?

Botto Bistro in Richmond is not very concerned about its Yelp rating. In fact, in an effort to undermine the reliability of its Yelp page, the five-year-old Italian restaurant is on a mission to be the worst-rated restaurant in the Bay Area.

To achieve this end, Botto Bistro is encouraging all of its customers to leave one-star Yelp reviews; it is even offering deals for anyone who pens a crummy review: 25% off any pizza and a chance to win a cooking class. (Hat-tip toRichmond Standard.)

Chefs and co-owners Davide Cerretini and Michele Massimo are veterans of the local dining scene, and say that their food is excellent and they run a busy restaurant. According to Cerretini, they simply grew tired of the constant advertising inquiries from Yelp and what he dubs “blackmailing” and review manipulation. (Sidenote: A judge recently ruled that Yelp has the power to manipulate reviews.)..

Cerretini says that business has increased since he began waging this campaign against Yelp, though he notes that it’s also attracted better customers who are more loyal and end up spending more. “We are getting not just customers, but new friends who they like this.”

This is pretty gutsy, but it also goes to show how important it is to build and maintain a strong relationship with your customers. Those efforts will do more to build your business than a bunch of five star ratings online ever will.