Netflix Customer Service Message

I logged into Netflix today and this is the message I found at the top of our personal home page:

Our Shipping Centers Are Mailing DVDs

Delayed DVD Shipments Are Being Sent Today (Friday)

   


   
       

We’re
happy to report that all of our shipping centers are resuming normal
operations (after 3 days of issues). If you should have been shipped a
disc Tuesday, Wednesday or Thursday, it will ship today (Friday).

We
apologize for any inconvenience this has caused. To all of you whose
shipments have been delayed, we’ll be automatically applying a 15%
credit to your next billing statement. Or, if you are new to Netflix
and your first shipments have been delayed, we recognize that this is
not a good way to begin your Netflix membership and we’ll automatically
extend your free trial by a week.

Again, we apologize for the delay and thank you for your understanding.

The Netflix Team

Netflix had some well publicized issues with their distribution system this week, but since we haven’t had a chance to watch any DVDs since our vacation it didn’t really affect us.  Still, I like how they handled this.


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