App for recording VOIP calls.

Blog post has an interesting chart on all the communication vehicles development in IT industry (email, wiki, twitter, etc.). Impossible to describe so check it out.

RAND assesses U.S. intelligence agencies.

Helene likes Starbucks’ online version of a suggestion box. She also sees opportunity in Starbucks’ data.

Starbucks Idea Page. Very nice way to solicit customer feedback and engage in customer communications.