Celeste, who really should have her own blog but I’ve given up that fight for now, asked me to share this tale of great customer service.  Yesterday she went to the Office Depot on Hanes Mall Boulevard to buy a certain electronic item that they had on sale.  They were sold out and when she asked if she could have a rain check they said "no".  To his credit the man helping her, a fellow named Tim, offered to call the other stores in the area to see if they had one.  He did and informed her that one store did indeed have two units but there was no guarantee they’d be there when she got there.  She didn’t have time to go, but Tim offered to call her and let her know if his store got more of the units in the next couple of days.  She gave him her cell number and thought that was the end of it.

This morning Celeste got a call from Tim.  He’d driven to the other store, gotten one of the units, brought it back and had it waiting for her behind the counter and said she could drop by any time to pick it up.  Tim, who asked that she not give his last name, definitely went the extra mile and the folks at Office Depot should take note.  If he hadn’t gone the extra mile I’d be writing a post about how they’d lost a sale because of their silly rain check policy.  Celeste had already identified a store with a price matching policy where she could get the item she was looking for, and had Tim not called she’d have gone by there today.  I’m thinking Tim deserves at least a bonus, if not a raise.