I wrote a few days ago about a pretty bad dining experience that Celeste and I had at The Fourth Street Filling Station. Unfortunately it was also the first time we’d eaten there so it was not a good first impression by the restaurant. Initially I blogged about it (harshly) and I had a bad feeling about it. I didn’t feel bad about my opinion or even the harshness of my words when I blogged about it, but I did feel bad that I never said anything to the restaurant management. In simple terms I violated the Golden Rule (do unto others and all that) and I figured the least I could do is share my opinion directly with the restaurant’s management. So I went to their website, found their "contact us" form and shared my experience. A day or two later I received an email from them and with their permission I’m sharing it here:
first experience at The Old Fourth Street Filling Station was a bad
one. Our goal is to serve quality food, with excellent service, in a comfortable
atmosphere. It seems that we failed in your case. We take criticism very
seriously and would like to make things right.
dishes. I hate that the seafood was over-cooked and the flavor not to your
liking. This certainly can happen and I apologize. You had mentioned you liked
spicy foods, our ‘Shrimp and Grits’ are the best in town and can be spiced up
as much as you like. This is our signature dish featured in Southern Living
Magazine and is truly our most requested dinner item.
wife would like to come back, it would be my pleasure to pay for your
meal. Please make a reservation through one of the managers; Matt, Mike or
myself. Once again I apologize for the unsatisfactory experience and look
forward to meeting you soon.
Best regards,
Adam T.
Andrews
That’s really a nice piece of customer service and I’m now certain that we’ll be going back to give the place another try. BTW, they just won "Best Outdoor Patio" in Smitty’s Best of Winston-Salem survey, which I definitely agree with.
Cross posted on Lowder Enterprises LLC.
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Befuddled 
So, did he give you a secret code, or can 25 “Jon Lowder’s” get a free meal?
Good lord, why would anyone volunteer to being “Jon Lowder”? Believe me, it ain’t worth the anguish for a free meal.