Per my previous post about The Old Fourth Street Filling Station I wanted to give a quick update.  First, I did indeed contact the restaurant via the comments form on their website and last night I received a reply from them.  If I get permission from them I’ll share the reply in full because it was a great example of how to handle a customer complaint.  Second, I wanted to post a positive comment I’ve gotten about the restaurant (I’ll update with more if I get them). Here it is:

• From Kathy:

  I love the burgers at the The Old Fourth Street Filling Station.  The burgers and the brie appetizer are awesome! 

  I hope you give it another try.

Update: Here’s another comment I recently received from Mandie:

I’ve
eaten there once with a large group of friends, and I thought it was
fantastic. I even took photos of all the food. We ate Sunday brunch, in
April, on the patio. Betty thought the shrimp and grits were excellent,
and the salad I had was huge. The pancakes with fruit were to.die.for.
The omelets and fries were good, too.

I’ve
seen the letter from the chef, and I hope you do take them up on the
offer to go back. Hopefully the second time will be the charm.