Celeste, my lovely wife, is going to choke when she reads this one. There’s a woman in Wisconsin who has been paying a monthly fee to rent a rotary phone she hasn’t used in at least 10 years. It’s been boxed up in her basement all that time. (Read about it here).
The monthly fee is currently $4.45 per month plus tax. That means for at least the recent past she’s been paying over $50 a year for the thing, and she only discovered it when she changed from AT&T to SBC for long distance. She’d never switched from AT&T for long distance after the company split into the baby-bells in 1984, and she never noticed the line item for the phone on her bill.
That’s exactly the kind of thing that Celeste guards against. If the bills were left to me I’m sure we’d have a similar story to this, but Celeste catches those things like a hawk. Needless to say I don’t get away with ANYTHING around here.
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Befuddled 
The saddest part about this… the companies would do so much better if THEY took care of removing fees that were outdated or updating your account to the “more minutes” but same money plan. It’s all about customer service and customer loyalty. My small business has plenty of it because we hold ourselves to these business ethics. It’s too bad that it’s such a simple change but upper management of those corporations would rather line their pockets with huge bonuses instead of doing the right thing.