Yahoo! Sucks…Again

It appears that Yahoo! isn’t just having problems with their Yahoo! Music Engine.  According to this article at MarketingVox they’ve had mega-problems with their search ad service for over a week.

As much of a pain-in-the-butt the music problem has been the ad problems are a much bigger deal, both for Yahoo! and its clients.  From the article:

Although ads continue to run and advertisers can now access their
accounts, some advertisers’ credit cards and bank accounts have been
and are still being charged continuously for amounts several times over
the budget they had set, advertisers have told MarketingVOX. Though
Yahoo in all likelihood will reimburse these greatly inconvenienced –
and in some cases bankrupted – advertisers, the process is not likely
to be pleasant.

And how is Yahoo! responding?  Again from the article:

…Yahoo’s Gaude Paez told MarketingVOX that the upgrade caused
"unexpected issues," and that their engineers were working around the
clock to fix the problem.

According to various advertisers, however, Yahoo has not proactively
contacted them to inform them of the ongoing problems, and others say
Yahoo has also not returned calls or responded to repeated requests for
answers.

I’m glad to know that I’m not the only who has a hard time getting a rise out of Yahoo!, and now I’ll expand on what I said in my original "Yahoo! Sucks…Today" post; I bet if Google had a music service it would actually work and I doubt we’ll see a snafu like this with their ad service.

My last thought on this: it’s one thing for them to screw up customer service on the music service, but I really can’t understand screwing up on one of their bread & butter "products" like advertising.  I think they’re about to get "Dell Hell’d."


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1 thought on “Yahoo! Sucks…Again

  1. Stuart's avatarStuart

    I got kicked off YouTube over two months ago. The reason? Contributing to the success of their service. I uploaded a good number of videos to YouTube, almost none of which I owned the copyright to, all of which I got from other sources on the internet. My first video, the “banned” Xbox 360 ad, was for a time the second most watched video on YouTube, with close to two million viewings click to see banned video (PATNOX.COM)

    Reply

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