When Glitches Are More Than Inconvenient

Yes! Weekly is reporting on problems with a rollout of North Carolina Department of Health and Human Service's NC FAST program:

North Carolina Families Accessing Services Through Technology, which is being implemented across all 100 counties of North Carolina, is designed to integrate various social services, including food stamps, Medicaid and WorkFirst, creating a kind of "one-stop shop" for clients seeking assistance. The Forsyth County Department of Social Services calls it a "no wrong door" approach.

Beginning in early July complaints began to crop up in Forsyth County about food stamp benefits being held up for current clients applying for reactivation. A number of clients said their benefits had been delayed for months on end, and food pantries and agencies that provide free meals reported an increase in demand that was partially attributable to disruption in food stamp benefits. Those complaints were a reprise of similar concerns expressed in neighboring Guilford County where the program was piloted.

Many of us have lived through the inconvenience of a software upgrade that didn't go as smoothly as planned, or improved our lives as much as the upgrader promised, but I seriously doubt many of us have lived through such dire consequenses as the result of a systems upgrade. Combine this with the recently constrained unemployment benefits and it's apparent that we all need to be prepared to step up our game to help our local food pantries meet the spike in need in the immediate future. 

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